Contact Us — SOIE

Live Chat

Chat with our team in real time for instant help with orders, sizing, and more.

Start Chat →

● Available now

Email Us

Send us a message and expect a thoughtful reply within 24 hours.

Send Email →

Replies within 24 hours

Call Us

Speak directly with a style advisor for personalized assistance.

+1 (800) SOIE-LUX

Mon–Fri, 9AM–6PM CET

Send a Message

How Can We Help?

Fill out the form below and our team will respond within one business day.

Message Sent!

Thank you for reaching out. Our team will get back to you within 24 hours. We can't wait to help you find your perfect SOIE piece.

Browse Collections

Contact Information

Emailhello@warminteriorstyle.com

Phone+1 (800) SOIE-LUX

Atelier12 Rue du Faubourg Saint-Honoré, 75008 Paris, France

Customer Service Hours

Monday – Friday	9:00 AM – 6:00 PM CET
Saturday	10:00 AM – 4:00 PM CET
Sunday	Closed

Quick Answers

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order in your account under "My Orders".

We offer free returns within 30 days of receipt. Items must be unworn, unwashed, and have all original tags attached. Simply initiate a return from your account or contact us directly.

Standard shipping takes 3–5 business days. Express shipping (1–2 days) and overnight options are available at checkout. All orders over $75 qualify for free standard shipping.

Orders can be modified or cancelled within 2 hours of placement. After this window, we process orders for same-day dispatch. Please contact us immediately and we'll do our best to help.

Absolutely! Our trained fit consultants are available via live chat, video call, or email to help you find the perfect size. Visit our Size Guide as a first step.

Get in Touch

Live Chat

Email Us

Call Us

How Can We Help?

Message Sent!